HOW TO PROVIDE EXCELLENT CUSTOMER SERVICE AND CUSTOMER LOYALTY
1-Day Course | 8 hours
$495 per person | Dates: September 25, October 17, November 19, December 12, 2019
There is an old adage that says, “If you take care of your team members, they will take care of your customers.” The opposite is also true: if you are not providing your team members with great service and attention to their problems and issues, then they will not provide your customers with great service and professional attention. This course is designed for 2 key areas: how to “wow” customers and how to “wow” your team members. If you do these 2 things, your front liners will thrive at customer service.
Modules & Learning Objectives
How to Wow Customers (4 hours)
The 2 types of clients: external and internal
The 7 habits that create excellent service
The 4 types of external clients
Service means different things to different customers
The phrases to always use and never use
How to Wow Front-Liners (4 hours)
How to define problems and measure them
Who gets to come up with the solution makes a difference?
How to get team members to participate and speak up
Defining internal processes that help to resolve problems
Advocating for solutions across departments
Advocating for solutions to the directors and executives
The traits of supervisors that makes all the difference
to this course
CERTIFICATE OF COMPLETION
Upon successful completion of the program, participants will be awarded a certificate of completion showing successful and proactive participation.
your learning journey in this course
8 REAL WORLD APPLICATIONS
3 INTERACTIVE EXERCISES
2 MONTH COMPLIMENTARY ON DEMAND COURSE ACCESS
The Leadership and Growth Institute is a division of Team Real World that offers a portfolio of high-impact live, online and OnDemand training. These courses showcase, outline and delve into Team Real World "Alignment Leadership Model" and how to help you implement it in your company or organization. To customize our courses for your team and your specific needs, contact us. We can train you at our national training center, at your site, via web services or online.